FAQ

Imagiplay (1)

No, we are a play centre with our own cafe so therefore serve our own menu. We will only make exceptions for pureed food for babies (not finger food) and in the case of severe allergies. If your child has allergies then please do contact us before visiting to discuss your child’s needs and whether we can cater for them.

Please download our latest menu below –

Category: Imagiplay

Payment (1)

You can pay for your online order in the following ways through PayPal:

  • Visa
  • MasterCard
  • Visa Debit
  • Maestro
  • PayPal

We do not accept Visa Electron or American Express.

When placing an order in the UK the address the card is registered to must be in the UK if paying by card.

Category: Payment

Shipping (3)

If your order has not arrived within the specified delivery time, please contact our Online Customer Services Team, Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm by emailing the Online Customer Services Team.

You will need your order reference number from your order confirmation email.

Category: Shipping

Postage prices not only cover the cost of the actual postage but also the packaging your item is delivered in to ensure it arrives safely.

We offer two postal services, 1st class and 2nd class via Royal Mail.

Prices start from –

1st class – £1.80 

2nd class – £1.60

If multiple kits are ordered at the same time, they will all be shipped within the same box.

At the moment we cannot ship outside the UK, but hope to introduce this service soon.

Category: Shipping

Orders will be dispatched within 1-2 working days depending on the time of the order.

Category: Shipping