My order is delayed

If your order has not arrived within the specified delivery time, please contact our Online Customer Services Team, Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm by emailing the Online Customer Services Team.

You will need your order reference number from your order confirmation email.

How much does postage cost?

Postage prices not only cover the cost of the actual postage but also the packaging your item is delivered in to ensure it arrives safely.

We offer two postal services, 1st class and 2nd class via Royal Mail.

Prices start from –

1st class – £1.80 

2nd class – £1.60

If multiple kits are ordered at the same time, they will all be shipped within the same box.

At the moment we cannot ship outside the UK, but hope to introduce this service soon.